Refund Policy

Refund & Dispute Resolution Policy

Johar Mandi primarily serves as a marketplace connecting buyers and sellers.

Unless expressly stated otherwise, Johar Mandi is NOT the seller of listed products and DOES NOT GUARANTEE REFUNDS between users.

Buyer Responsibilities

Before completing a transaction, buyers should:

• Verify seller identity where possible

• Inspect products thoroughly

• Review descriptions carefully

• Clarify terms with sellers

Seller Responsibilities

Sellers should:

• Accurately represent products

• Deliver goods as described

• Honor agreed transaction terms

Refund Requests

Refund eligibility depends on:

• Seller policies

• Transaction terms

• Applicable laws

Potential grounds for refund requests include:

• Product not received

• Significant misrepresentation

• Delivery of incorrect item

• Material undisclosed defects

Dispute Resolution

Where disputes arise:

Step 1: Direct Resolution

Users should first attempt to resolve disputes directly.

Step 2: Platform Assistance

Where available, Johar Mandi may facilitate communication between parties.

Step 3: Formal Review

Johar Mandi reserves the right, but not the obligation, to review supporting evidence and take Platform-level action.

Platform Remedies

Johar Mandi may:

• Remove listings

• Suspend accounts

• Restrict user privileges

• Issue warnings

JOHAR MANDI IS NOT OBLIGATED TO REIMBURSE USERS FOR LOSSES RESULTING FROM PRIVATE TRANSACTIONS UNLESS EXPLICITLY STATED UNDER A SEPARATE BUYER PROTECTION PROGRAM.