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Privacy Policy

Last Updated: June 30, 2026

Welcome's to Johar Mandi ("Johar Mandi", "we", "us", or "our"). We are committed to protecting your privacy and ensuring that your personal information is handled in a secure, transparent, and lawful manner.

This Privacy Policy explains how Johar Mandi collects, uses, stores, discloses, and safeguards your information when you access or use our website, mobile applications, services, features, products, and related platforms (collectively, the "Platform").

By accessing or using Johar Mandi, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

1. Information We Collect

We may collect, process, and store the following categories of information:

1.1 Personal Information

Personal Information refers to information that can identify an individual directly or indirectly, including but not limited to:

  • Full name

  • Email address

  • Mobile phone number

  • Postal address

  • CNIC or identification details (where legally required)

  • Profile photographs

  • Payment and transaction information

  • Business information for commercial sellers

1.2 Non-Personal Information

We may automatically collect certain technical information, including:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Geographic location data

  • Website usage statistics

  • Log files and analytical data

1.3 User-Generated Content

Information you voluntarily submit, including:

  • Listings and advertisements

  • Product descriptions

  • Images and videos

  • Reviews, ratings, and comments

  • Messages exchanged through the Platform

2. How We Use Your Information

Johar Mandi may use collected information for legitimate business purposes, including:

  • Creating and managing user accounts

  • Providing marketplace services

  • Processing transactions and payments

  • Facilitating communication between buyers and sellers

  • Preventing fraud, abuse, and unauthorized activities

  • Improving user experience and Platform functionality

  • Conducting analytics and market research

  • Sending transactional notifications and service updates

  • Complying with legal, regulatory, and contractual obligations

  • Enforcing our Terms and Conditions

We process personal data only where there is a lawful basis to do so.

3. Cookies and Tracking Technologies

Johar Mandi uses cookies, web beacons, pixels, and similar technologies to:

  • Recognize users across sessions

  • Store preferences and settings

  • Analyze Platform performance

  • Enhance security

  • Deliver personalized content and advertisements

Users may disable cookies through browser settings; however, certain Platform features may become unavailable or function improperly.

4. Sharing and Disclosure of Information

We do not sell personal information to third parties. However, we may disclose information under the following circumstances:

Service Providers

We may share information with trusted third-party vendors, contractors, and service providers who assist in operating the Platform.

Legal Compliance

We may disclose information when required by:

  • Applicable laws and regulations

  • Government authorities

  • Courts or tribunals

  • Law enforcement agencies

Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets, or similar corporate transaction, user information may be transferred as part of the transaction.

Protection of Rights

We may disclose information where necessary to:

  • Protect our legal rights

  • Prevent fraud or illegal activities

  • Enforce our agreements

  • Protect the safety of users and the public

5. User Communications

Johar Mandi may facilitate communications between users. While we take reasonable measures to secure communications conducted through the Platform, users acknowledge that communications with other users are undertaken at their own risk.

Users are advised not to share sensitive financial information, passwords, or confidential personal information with third parties through the Platform.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide services

  • Fulfill contractual obligations

  • Resolve disputes

  • Enforce agreements

  • Comply with applicable legal requirements

Even after account closure, certain information may be retained where required by law or for legitimate business purposes.

7. Data Security

Johar Mandi implements commercially reasonable administrative, technical, and organizational safeguards to protect information against:

  • Unauthorized access

  • Accidental loss

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

However, no method of electronic transmission or storage can be guaranteed as completely secure. Accordingly, users acknowledge that transmission of information occurs at their own risk.

8. Third-Party Services and Links

The Platform may contain links to third-party websites, applications, payment gateways, advertisers, or external services.

Johar Mandi does not control and is not responsible for the privacy practices, content, security, or policies of third parties. Users should review the privacy policies of any external services they access.

9. User Rights

Subject to applicable laws, users may have the right to:

  • Access their personal information

  • Request correction of inaccurate data

  • Request deletion of certain information

  • Withdraw consent where applicable

  • Object to specific processing activities

  • Request information regarding the handling of personal data

Requests may be submitted through our designated support channels.

10. Children's Privacy

Johar Mandi is not intended for use by individuals under the age of 18 years without parental or guardian supervision.

We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we reserve the right to remove it and take appropriate corrective measures.

11. International Data Transfers

Where necessary for business operations, data may be processed or stored in jurisdictions outside Pakistan. By using the Platform, users consent to such transfers, subject to appropriate safeguards and applicable legal requirements.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Johar Mandi shall not be liable for any loss, damage, unauthorized access, disclosure, or misuse of information arising from circumstances beyond our reasonable control, including cyberattacks, technical failures, force majeure events, or actions of third parties.

13. Changes to This Privacy Policy

Johar Mandi reserves the right to amend, modify, or update this Privacy Policy at any time without prior notice.

Any changes shall become effective upon publication on the Platform. Continued use of the Platform following such updates constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data handling practices, please contact us at:

15. Email 

By accessing or using Johar Mandi, you expressly consent to the collection, use, disclosure, and processing of your information as described in this Privacy Policy.